Customer Service and Ordering

1. HOW DO I ORDER?

For your convenience, we offer three ways to pay for your purchase:

  • Credit Card: We use the secure servers at PayPal to process your credit card orders. No financial information is retained by Summer Rose Lady. Please note that it’s no longer necessary to be a member of PayPal to use their services.
  • Personal Check, PayPal E-Check, or U.S. Postal Money Order: Your personal check is welcome. We will wait for the check to clear before shipping your order. We will hold your order for ten days to allow you time to mail your check; after that, it will be returned to the store. You can also use PayPal’s E-check to complete your order, and we’ll ship it as soon as we have word that your e-check has cleared. Simply choose PayPal as your payment method at checkout time. U.S. Postal Service Postal Money Orders can be used within the United States only. Bank checks, cashiers checks, and checks without name and address imprinted cannot be accepted. Checks must be for the exact amount of your purchase.
  • OVERSEAS NOTES: At this time, due to shipping costs and unreliable mailing services, we are unable to accept non-U.S. orders. I am working to change this.

2. WHEN WILL I RECEIVE MY ORDER?

Summer Rose Lady ships twice per week. United States Orders are shipped via U.S. Postal Service Priority Mail. All orders are insured, and insurance is included in your postage charges.

3. DO YOU OFFER A WARRANTY? WHAT ABOUT RETURNS?

Your jewelry is created from materials of the best quality and is intended to last a lifetime of normal use. Many of the charms on the bracelets are antique or vintage and sometimes re-purposed and I believe they add an elegance that is often missing from more contemporary items. Please be gentle with your bracelet. Hard use may cause damage. Care for your jewelry as you would care for any fine jewelry. Clean and polish if necessary with a soft, dry cloth. Don’t use ultrasonic cleaners, detergents, or any chemical cleaning solutions.
All my jewelry is individual. I use only the strongest and best fine cable consisting of 19 steel wires encased in a softer material, with strong sterling silver findings to attach the charms. Variations of these materials are always mentioned in the description of all items.  If  the jewelry you have purchased  should suffer an accident while in your possession, no worries,  please use the contact form to contact us and we will be in touch with you regarding repairs and replacements, always at fair and reasonable costs. We love what we do and we want to help you continue to enjoy our jewelry as much as we enjoy making it for you!
 We cannot accept cancellation of shipped orders, No other returns or exchanges are offered.

4. I’D LIKE A CUSTOM PIECE

Custom orders are always welcome, although we do not offer exact duplications. Your custom order is original, made as close to your wishes as possible, and only for you. Please glance at a few of the testimonials from happy customers we list for your convenience. We require 50% non refundable advance payment to start your pretty new item, and when the order is completed, usually two to four weeks, we will send you an approval picture at your request. Timely final payment sends your new order to your door with our very best wishes! Please inquire using this form.

5. HOW TO CONTACT US:

It’s best to use the contact form. We’ll give your inquiry our immediate attention.