Customer Service and Ordering

1. HOW DO I ORDER?

For your convenience, we offer three ways to pay for your purchase:

  • Credit Card: We use the secure servers at PayPal to process your credit card orders. No financial information is retained by Summer Rose Lady. Please note that it’s no longer necessary to be a member of PayPal to use their services.
  • Personal Check, PayPal E-Check, or U.S. Postal Money Order: Your personal check is welcome. We will wait for the check to clear before shipping your order. We will hold your order for ten days to allow you time to mail your check; after that, it will be returned to the store. You can also use PayPal’s E-check to complete your order, and we’ll ship it as soon as we have word that your e-check has cleared. Simply choose PayPal as your payment method at checkout time. U.S. Postal Service Postal Money Orders can be used within the United States only. Bank checks, cashiers checks, and checks without name and address imprinted cannot be accepted. Checks must be for the exact amount of your purchase.
  • OVERSEAS NOTES: At this time, due to shipping costs and unreliable mailing services, we are unable to accept non-U.S. orders. I am working to change this.

2. WHEN WILL I RECEIVE MY ORDER?

Summer Rose Lady ships twice per week. United States Orders are shipped via U.S. Postal Service Priority Mail. All orders are insured, and insurance is included in your postage charges.

3. DO YOU OFFER A WARRANTY? WHAT ABOUT RETURNS?

Your jewelry is created from materials of the best quality and is intended to last through a lifetime of normal use. Please care for your jewelry as you would care for any fine jewelry. Clean and polish if necessary with a soft, dry cloth. Don’t use ultrasonic cleaners, detergents, or any chemical cleaning solutions.

If your jewelry should break in the course of normal use, please use the contact form to contact us prior to returning it. It will be repaired at no cost and returned to you.

No other returns or exchanges are offered.

4. I’D LIKE A CUSTOM PIECE

No problem! We love custom work and will be delighted to work closely with you to realize that extra-special piece. This service is usually available between October and June. We require 100% pre-payment prior to beginning work. No returns or exchanges.

5. HOW TO CONTACT US:

It’s best to use the contact form. We’ll give your inquiry our immediate attention.